Subscription Policies

How does your subscription work?

A subscription is the best way to experience MyPetLab and all of our great products! As a subscription customer, all products are available at a discounted price, you will receive regular free gifts, and much more!

 

How can I change my subscription payment method?

If you would like to change your subscription payment method then you can do so by contacting customer support via the contact form, providing details of your request to change your subscription payment method.

 

How can I cancel my subscription?

Our accounts portal for subscribers will allow you to easily adjust shipping schedules and edit/cancel any of your subscriptions. You can click here and register for an account (if you haven’t already) with the email you used for your purchase.

Please note: you don’t automatically create an account by subscribing to a product. If it’s the first time you are seeing the sign-up/login page then you probably haven’t created your account yet. If you haven’t already, please click here to register an account.

Once you’re logged in to the My Account page, you will find your currently active subscriptions. Click Edit Subscription on the one you would like to manage.

You can remove your add-ons at the top of your subscription settings, as well as change the frequency of your deliveries. To pause your subscription, click on the button next to ‘Pause subscription for a month’, this option will automatically reset after a month.

To cancel your subscription, go to the bottom of your subscription settings and choose ‘Cancel Your Deliveries’ under ‘Stop your regular deliveries’.

However, when you cancel your subscription, you’ll lose access to discounted products, free gifts, early access to new products, and, most importantly, your pet will stop using our dental health products! However, we understand that it is important to be able to cancel or modify your subscription at any time.